Skip to content

Privacy Policy

Last updated 4 October 2026

Muxaris (“we”, “us”) is operated from Bengaluru, India. We provide an AI voice receptionist that answers calls for clinics. This policy explains what data we handle, why, and the choices you have. Questions: hello@muxaris.com.

Who is who

The clinic that uses Muxaris decides why and how its patients’ data is used; we process that data on the clinic’s behalf to provide the service. Patient data belongs to the clinic. For data about clinic staff who use our dashboard, and for people who fill in our website forms, we are responsible for that data ourselves.

What we collect

  • Call audio and transcripts. When someone calls a clinic that uses Muxaris (or tries it from a browser), we process the audio and a text transcript so the assistant can understand and reply. Calls may be recorded: the audio is saved along with the transcript unless the clinic has turned recording off in Settings.
  • Booking details. Name, phone number, the appointment requested and any details the caller gives to book it.
  • Contact details for messages. An email address, if the clinic records one, used for appointment confirmations and reminders.
  • Account details. For clinic staff: name, email and sign-in information, handled through Amazon Cognito.
  • Website forms. If you request a demo: your name, clinic, city, phone, email, specialty and preferred language.

Every call opens with a short note that an AI assistant is answering and that the call may be recorded and transcribed to provide the service. A caller who does not want this can ask for a person.

How we use it

Only to provide Muxaris: understanding the caller, booking and changing appointments, showing the clinic its calls and bookings, keeping the service secure, and fixing faults, and sending appointment confirmations and reminders by email to patients whose email the clinic has recorded. We do not sell personal data. We do not use patient conversations for advertising.

Where it is stored

Your clinic’s data is stored in India (AWS Mumbai, ap-south-1). Speech recognition and synthesis run with Sarvam AI in India. The conversation model runs on Amazon Bedrock and may be processed in other AWS regions. Our service providers are listed below.

Service providers

  • Sarvam AI for speech recognition and speech synthesis.
  • Amazon Web Services for hosting, storage, authentication, Amazon Simple Email Service for appointment emails, and the Amazon Bedrock language models that power the assistant.

These providers process data only to deliver their part of the service. We will update this list if it changes.

Retention

Call recordings are stored encrypted in AWS Mumbai (ap-south-1). Recordings, transcripts and call summaries are deleted 90 days after the call by default. Clinics can turn recording off in Settings; calls are then transcribed but no audio is kept. Bookings and patient records are kept while the clinic’s account is active, and deleted or returned after it ends, unless the law requires us to keep something longer. Appointment messages are kept with the booking record. Callback requests lose their contact number 90 days after they are closed.

Your rights and the DPDP Act, 2023

We design Muxaris to align with India’s Digital Personal Data Protection Act, 2023: purpose-limited processing, notice and consent at the start of every call, clinic data stored in India, and a clear route to access, correct or erase your data. Because the clinic controls patient data, requests from patients are best sent to the clinic; you can also write to us at hello@muxaris.com and we will pass the request on or act on it. If you are unhappy with our response you may complain to the Data Protection Board of India once it is operational.

Cookies

We use only the cookies needed to sign you in and keep your session. We do not use advertising or cross-site tracking cookies.

Security

Data is encrypted in transit, access is limited to people who need it, and each clinic’s data is kept separate from other clinics’. No system is perfectly secure; if we learn of a breach affecting your data we will tell the affected clinic without undue delay.

Changes

If we make a material change we will update the date above and notify clinic account owners by email.